Return Policy

One of our goals is to maintain 100% customer satisfaction. If there is an issue with your order, we ask that you give us the opportunity to resolve it. Please note the following as it pertains to our return and exchange policy:   

Items may be returned within 4 days of the delivery date for a store credit or exchange only. 

The item(s) must be returned in their original condition (unworn, unwashed, not damaged and with the original tags intact). 

All marked down sale items are final sale.  

NO REFUNDS will be issued.  

You are responsible for the return shipping fees. Return shipping costs are non-refundable. 

Item(s) must be returned and received by us, prior to issuance of the store credit or exchange. 

To initiate a return or exchange please e-mail info@designsbynatvin.com and include your order number in the subject line. 

Exchanges: 

Due to the customization of each item in our inventory, we cannot guarantee there will be an exact exchange of your item in a different size or color. Please remember each distressed piece is unique.   

Exchanges are processed for the amount paid for each item. We do not honor new discount codes on exchanges.  

 Again, to initiate a return or exchange please e-mail info@designsbynatvin.com and include your order number in the subject line. 

 Please direct any customer service needs or questions to info@designsbynatvin.com.